Friday, September 9, 2011

Review: Sinelli

Sinelli is a great craft store in Finland. They often have great sales, especially after holidays (where stores like Pia - in downtown JKL doesn't) and great displays and exhibits.
Unfortunately, their website is only in Finnish.

For awhile, there wasn't a Sinelli in Jyv�skyl�, where I live, but now there is one - as of May 2011.  It's accessible by bus (it's in the Palokka area) but I often visit a friend in that area - so we swing by there about 2-3x a month.
It's smaller than the Helsinki location but still holds quite a bit.
Lots of rubber stamps, papers, Fiskars products, Papermania (slightly cheaper than the top brands and just as great quality!), Hama and other useful items.
There are often classes available - there's one this Sunday on how to color with a wide variety of products.  But I don't know if I am going yet...still up in the air on that one.

The only major fault I have with this store (this specific location that is) - is that I've been there several times before, spending quite a bit (Christmas card supplies, baby card supplies for friends - etc.) and not once was I offered the oppourtunity to have a "membership card".
It's not a real membership - it's a card with numbers on it and every time you spend a minimum of 15� (total purchase) - you get a stamp.  Once you accumulate so many stamps - you get discounts.
I love discounts and feel more appreciated as a customer when I can use those point or stamp systems.
I am also more likely to shop at your store much more frequently if you have a points system or discount program with regular purchases!
But it took 2-3 trips per month since June 2011 - before I finally got the nerve to ask for one.  I thought it was a minimum of 20� - even still I have spent that much before and still was never offered a card.
And it's not a language barrier thing - I'm pretty sure.  The ladies that work there all speak English to some degree and the least you could have done was offered it to me.  If I didn't understand, didn't have a translator or didn't want one - I'd tell you politely "no thanks".

When my friend asked if I got the card stamped - I said no - she never offered it to me...and I spent more than 15�....so I brought her card with me to show the cashier and asked if I could get a card.
The expression on her face was a bit of shock that I would actually ask for a card.  And no, it wasn't her first time seeing me - I usually go around the same time of the day with my friend and often see this lady there (and other employees)...

I will continue shopping at Sinelli for their wide range of products (compared to that of a smaller store like Pia) and bulk products (i.e. cards and envelopes)- but I was severely disappointed and slightly offended that I was never once offered a chance at getting a stamped card.

Oh and on a slightly non-personal note - my friend made a rather large purchase of over 100� and only got 3 stamps...maybe there's a limit or someone can't do math - not sure yet.  But if 1 stamp is equal to minimum of 15� and she spent well over 100�....shouldn't she have gotten at least 6 stamps?

Just a thought.

(So be brave and ask for your points card wherever you go - because the customer service won't necessarily be willing to give it to you automatically).

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