"Dear Sampo Bank (Jyv�skyl� downtown branch):
Please put someone at the front desk who knows how to do their job.
By doing their job - I don't mean a pretty face who just sits there and directs people here and there without a care.
Today I walked into the bank at 10:15am with a baby (thankfully asleep) and advised you I needed to deposit a cheque.
Your staff looked at me as if I was wasting his time by asking him this and directed me to the teller line up.
I in turn, gave him a weird look because I have never deposited a cheque with the teller before but always with a personal banking officer (PBO) because there is always some lengthy sort of process required.
I thought maybe there is a new procedure, as it has been awhile since I've made a bank deposit (cheque-wise) and patiently waited 15 minutes.
I got to the teller and handed him my Finnish ID card, my phone which has my bank account number written in it and the cheque.
The teller tells me immediately, "I'm sorry you have to go over there (gesturing to the PBO area) to deposit this."
(I knew this was going to happen....a part of me just knew it.)
I informed him, "Well, your staff at the front desk told me to come wait here. It is in Euros and from the Nordea bank in Helsinki..." I point at the bottom of the cheque.
He rushed over to his colleague at the front desk who confirmed that yes, I should be waiting for a PBO - please note he didn't even look in my direction because he knows he f'd up.
But because it was written up in Canada - it was deemed an "international" cheque and I had to get a number and wait.
So I waited another 20 minutes to see a PBO and may I point out that had I been directed to go to the PBO area to begin with - I would have been out almost right away. Because numbers 002-005 weren't present. They were probably tired of waiting for the 1 PBO who happened to be actively working with customers - since the others were doing paperwork of some type.
The main point of this complaint? Aside from your staff giving me poor directions and wasting over 45 minutes of my time - he seems quite under-educated.
Why would I suggest this?
A) I spoke in English and I look like a foreigner and was mentioning the word "CHEQUE".
Why should it have been SUPER obvious that I am depositing an "International" cheque?
B) Because Finland hasn't used cheques in over 20 years. So it's obviously not from Finland...
I sincerely hope someone in your organization reads this and perhaps you can give a crash course to whoever sits at the front greeting desk.
Sincerely yours,
A Pissed Off Customer"
______________________________________________________________________________
If you are making a deposit to your own account - yes, you do need identification. Seems silly I suppose but I believe it's for the safety of the bank and your account.
Just make sure you bring your ID - either a passport, driving license or a Finnish ID card to make your banking transactions in person.
Do NOT bring your Finnish Residence Permit Card as it may not be accepted as proper identification.
Please put someone at the front desk who knows how to do their job.
By doing their job - I don't mean a pretty face who just sits there and directs people here and there without a care.
Today I walked into the bank at 10:15am with a baby (thankfully asleep) and advised you I needed to deposit a cheque.
Your staff looked at me as if I was wasting his time by asking him this and directed me to the teller line up.
I in turn, gave him a weird look because I have never deposited a cheque with the teller before but always with a personal banking officer (PBO) because there is always some lengthy sort of process required.
I thought maybe there is a new procedure, as it has been awhile since I've made a bank deposit (cheque-wise) and patiently waited 15 minutes.
I got to the teller and handed him my Finnish ID card, my phone which has my bank account number written in it and the cheque.
The teller tells me immediately, "I'm sorry you have to go over there (gesturing to the PBO area) to deposit this."
(I knew this was going to happen....a part of me just knew it.)
I informed him, "Well, your staff at the front desk told me to come wait here. It is in Euros and from the Nordea bank in Helsinki..." I point at the bottom of the cheque.
He rushed over to his colleague at the front desk who confirmed that yes, I should be waiting for a PBO - please note he didn't even look in my direction because he knows he f'd up.
But because it was written up in Canada - it was deemed an "international" cheque and I had to get a number and wait.
So I waited another 20 minutes to see a PBO and may I point out that had I been directed to go to the PBO area to begin with - I would have been out almost right away. Because numbers 002-005 weren't present. They were probably tired of waiting for the 1 PBO who happened to be actively working with customers - since the others were doing paperwork of some type.
The main point of this complaint? Aside from your staff giving me poor directions and wasting over 45 minutes of my time - he seems quite under-educated.
Why would I suggest this?
A) I spoke in English and I look like a foreigner and was mentioning the word "CHEQUE".
Why should it have been SUPER obvious that I am depositing an "International" cheque?
B) Because Finland hasn't used cheques in over 20 years. So it's obviously not from Finland...
I sincerely hope someone in your organization reads this and perhaps you can give a crash course to whoever sits at the front greeting desk.
Sincerely yours,
A Pissed Off Customer"
______________________________________________________________________________
If you are making a deposit to your own account - yes, you do need identification. Seems silly I suppose but I believe it's for the safety of the bank and your account.
Just make sure you bring your ID - either a passport, driving license or a Finnish ID card to make your banking transactions in person.
Do NOT bring your Finnish Residence Permit Card as it may not be accepted as proper identification.
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.