This was sent April 17th, 2012 from me to UPS....regarding my lack of a Kindle.
"Hello:
I was advised as of Friday morning by one of your UPS representatives (via telephone) that my package would arrive yesterday (Monday April 16th). This was not the case, nor has the tracking information been updated on your website. Technically, my package is still in Helsinki from the looks of things.
I have also requested a text message when my package was being delivered and have yet to receive one, so I think it's safe to say - it may not have reached Jyv�skyl� yet.
I also wish to have this e-mail forwarded to a supervisor or manager as I find the services from UPS very disappointing. The e-mail representative I have dealt with (____name removed from this blog post for privacy purposes___) was very helpful, however - I am not impressed with the lack of communication between UPS and myself, as a customer. I had received 1 phone call on April 4th, that I did not answer and it turned out to be a pre-paid and un-listed number. I assume it was UPS because after a response from _________, I received a phone call - over a week later - from a UPS representative requesting my Finnish Social Security number. The number was also un-listed and pre-paid when I tracked it. Why it could not be requested via e-mail also baffles me. I find it very odd that I had to initiate contact and wonder why your staff did not attempt to call me again, either later on in the day time or on another day. I deem this extremely poor customer service and I would not be recommending your services to anyone in the future.
Sincerely, D. Riggs"
The person has since emailed me advising me they have forwarded my email to a supervisor and that they will try and find my package soon and contact me soon. And that they were very sorry for all the trouble I was going through to get my package.
Here's hoping I get it before Christmas.
**UPDATE:
Here's the response I got from a supervisor:
"Hello
"Hello:
I was advised as of Friday morning by one of your UPS representatives (via telephone) that my package would arrive yesterday (Monday April 16th). This was not the case, nor has the tracking information been updated on your website. Technically, my package is still in Helsinki from the looks of things.
I have also requested a text message when my package was being delivered and have yet to receive one, so I think it's safe to say - it may not have reached Jyv�skyl� yet.
I also wish to have this e-mail forwarded to a supervisor or manager as I find the services from UPS very disappointing. The e-mail representative I have dealt with (____name removed from this blog post for privacy purposes___) was very helpful, however - I am not impressed with the lack of communication between UPS and myself, as a customer. I had received 1 phone call on April 4th, that I did not answer and it turned out to be a pre-paid and un-listed number. I assume it was UPS because after a response from _________, I received a phone call - over a week later - from a UPS representative requesting my Finnish Social Security number. The number was also un-listed and pre-paid when I tracked it. Why it could not be requested via e-mail also baffles me. I find it very odd that I had to initiate contact and wonder why your staff did not attempt to call me again, either later on in the day time or on another day. I deem this extremely poor customer service and I would not be recommending your services to anyone in the future.
Sincerely, D. Riggs"
The person has since emailed me advising me they have forwarded my email to a supervisor and that they will try and find my package soon and contact me soon. And that they were very sorry for all the trouble I was going through to get my package.
Here's hoping I get it before Christmas.
**UPDATE:
Here's the response I got from a supervisor:
"Hello
I got your message regarding to your shipment.
We called you on 4th April and after that request from social securityn number was sent to you by email. Based on your message you haven�t got my previous email.
I�m sorry about this bad service you have received from us."
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