Remember a couple days ago I wrote a post about how my husband got his Kindle in 2 days and I was still waiting?
Well, yes, I am STILL waiting - but I have results!
It turns out, on April 4th, when it checked into Helsinki and completed most of their customs - they called me. I didn't answer because I didn't hear my phone and I was dead asleep...they called after 9am but hubby was watching the kids so I opted for a nap.
When I woke up, I noticed that some weird number called but I disregarded it as a telemarketer. I figured if it was UPS - they'd call back - RIGHT?!
Nope. They never once called back...great customer service guys. I really appreciate it.
I finally decided to check out who called that day - and it turns out it was not listed and pre-paid. Was it UPS or not?!
I then decided it's been long enough - time to send an email! I emailed UPS who guaranteed a response within 1 business day and yes, they did email me back. The rep was vague and just said we'll see what's going on.
I emailed him back advising him my husband got his Kindle in 2 days and I'm still waiting.
I then get a phone call this morning from a similar phone number and decided to answer...yep. It was UPS.
"Oh we found out you contacted us and the reason why your package from Amazon.com is being held here is because we need your Social Security number."
I gave it to her and she told me I'll get it on Monday. Great!
Still it doesn't explain the poor customer service from last Wednesday - not calling a customer back...why the heck not?! If not later in the day, the next day - until you get the customer to pick up!
And they couldn't take it out of Helsinki until they had my Social Security number - so they didn't bother trying to deliver it in person.
I just looked at the 2 numbers from today and last week and they are NOT the same...so perhaps UPS has several numbers?
Oh and I did use 16400 to find the 2nd number and yes, it's also un-listed and pre-paid too.
This is the not the first time I've had issues with UPS and missing packages...so be warned - if you go the International Shipping route for anything going through UPS - this is what you may go through!
Well, yes, I am STILL waiting - but I have results!
It turns out, on April 4th, when it checked into Helsinki and completed most of their customs - they called me. I didn't answer because I didn't hear my phone and I was dead asleep...they called after 9am but hubby was watching the kids so I opted for a nap.
When I woke up, I noticed that some weird number called but I disregarded it as a telemarketer. I figured if it was UPS - they'd call back - RIGHT?!
Nope. They never once called back...great customer service guys. I really appreciate it.
I finally decided to check out who called that day - and it turns out it was not listed and pre-paid. Was it UPS or not?!
I then decided it's been long enough - time to send an email! I emailed UPS who guaranteed a response within 1 business day and yes, they did email me back. The rep was vague and just said we'll see what's going on.
I emailed him back advising him my husband got his Kindle in 2 days and I'm still waiting.
I then get a phone call this morning from a similar phone number and decided to answer...yep. It was UPS.
"Oh we found out you contacted us and the reason why your package from Amazon.com is being held here is because we need your Social Security number."
I gave it to her and she told me I'll get it on Monday. Great!
Still it doesn't explain the poor customer service from last Wednesday - not calling a customer back...why the heck not?! If not later in the day, the next day - until you get the customer to pick up!
And they couldn't take it out of Helsinki until they had my Social Security number - so they didn't bother trying to deliver it in person.
I just looked at the 2 numbers from today and last week and they are NOT the same...so perhaps UPS has several numbers?
Oh and I did use 16400 to find the 2nd number and yes, it's also un-listed and pre-paid too.
This is the not the first time I've had issues with UPS and missing packages...so be warned - if you go the International Shipping route for anything going through UPS - this is what you may go through!
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