Showing posts with label tourism. Show all posts
Showing posts with label tourism. Show all posts

Tuesday, May 17, 2011

Review of Air Canada

Now, I have never flown Air Canada before but have heard glowing reviews (occasional luggage issue but otherwise fine) and although my husband and I had "Scattered Seating" (we weren't sitting anywhere near each other) -when we arrived at the gate they quickly corrected it and we sat together in the center of the plane with the center seat free to put the baby if he wanted to.  The movies were wonderful and a wide selection (I saw "Harry Potter and the Deathly Hallows Part 1" a bit of "Little Fockers" -but decided it was too funny for me to watch while flying and trying to pay attention to a 1.5 year old and "The Tourist" which I enjoyed a lot)....

Because we were slightly delayed (1 hour!) from leaving Frankfurt we were given extra drinks and the entertainment stuff was left on except for the occasional update.

We got lucky (due to that scattered seating bit) and had 3 seats to ourselves.  Of course, our son preferred to sit in my lap....but we were in the center of the plane and it was roomy enough!

The food wasn't too bad .... vegetarian option and a chicken option. 

Staff are billingual (it's mandatory if you want to work for this airline - friend of mine couldn't speak French and couldn't stay and work for them) and super duper friendly!

Funny thing is - when we touched down in Halifax (a couple days later) - I heard a report on the radio that a young man who was doing a stint with his Missionary was trying to board an Air Canada flight and has a severe peanut allergy.  So he brought his epipens and tonnes of medication just in case because he was en route to Fiji....apparently he was refused his seat and they took off without him because of the quantity of his medication he needed.  (I don't know the FULL story but that was all that was said on the radio).
I've heard wonderful things about Air Canada and heard the occasional lost luggage story....

But for what it's worth - it's way better than American Eagle(Airlines) or Continental....

*I forgot to mention - that when we flew from Toronto to Halifax - the seats had individual TV sets again, however no ear plugs.  You had to either bring your own or remembered to bring a pair from the previous flight!  They charged $3.00 for a pair of ear phones...I am assuming you got to keep them for all of your future AC flights....major downfall on that one Air Canada.

Monday, May 9, 2011

Germany makes Great Chocolate...but technology...???

Alright so here I am blogging from Canada!  Specifically from Nova Scotia, Canada...aka my home place!

We travelled to Helsinki via bus (about 4-4.5 hours) around 1230am Saturday morning and arrived in my parents home at about 1230am Sunday morning (Finnish time).

**This is where I pre-apologize for all those typos that are BOUND to happen because I am using a North American keyboard....**

Once arriving at the airport in Helsinki, we made our way to our check-in location and we were flying with Lufthansa (German) to Frankfurt, then with Air Canada to Toronto and then to Halifax.  That's right - no USA stops.  We've had so many issues with stopping or flying with the US - that we could not be bothered to do it again. (Remember in October they didn't offer a hotel and we were crashing at the JFK airport?!)

So Lufthansa has a system that you print your boarding pass from an electronic kiosk then check your luggage in with a representative.  Easy peasy.
Oh wait - here's where the title comes into play....Lufthansa's computer systems were down.  So they couldn't even check in baggage!  We were advised kindly it would take about 30 minutes and the reps in Germany were working hard to get it up and running.
Sure! No biggy!  It's only 30 minutes and we had plenty of time to make it to our flight.

1 hour later
...still nothing happening but those with their boarding pass were in line up to check their baggage (once the system was up...).  So here we are, waiting in the front of a line (of several) to print our boarding pass....

Finally - the systems are still down but we can join the crazy line ups for checking in baggage....and the reps up front were taking things down manually.....Oh my!
We waited in line for about 30 minutes and then *cue Angels music of some sort* the computers were back up and running!  Just as were about to go to a rep!  YAY!

The flight was under 3 hours and shockingly - despite all the delays with the baggage and passes - the flight left on time and arrived with 10 minutes to spare!

So, although Lufthansa had a major blip with the technology - they handled the situation smoothly and we got there on time to connect to our Toronto flight!
Kudos Lufthansa!