I ordered pizza tonight because it's Friday night and because my friends have been awesome at helping me watch the kids and even putting them to bed for me while I'm out with the dogs...and because I wanted a break from cooking.
I went through pizzaonline.fi (blog post is in progress!) and found Mama Mia's and submitted our order at about 6:40pm.
It can take up to an hour to be received, made and delivered - so my goal was to get the food within an hour or so. (No cars to pick it up).
That didn't happen.
Mama Mia's internet banking portion was not working so I was not able to make a payment. I then clicked Cash, Card or Meal Ticket (all in one click) and submitted my order anyway and decided I would email them afterwards that I have both bank card available or cash if necessary. I wrote this in English and Finnish (thanks to a friend who translated) and never got a response.
I figured all was good and my starving self would get fed SOON.
So by 8:17pm with no sign of pizza showing up, I put on my big kid pants and called them.
They confirmed they spoke English and I asked calmly about "Order 86" and that we have not received it, we ordered it awhile ago...I got an email telling me to "ship the payment to their address or the food will not be delivered" and that I have cash or card to pay.
"Oh it's fine - it doesn't matter if you pay either one with delivery!" the man says nervously to me.
Then where is the pizza I ordered over an hour and a half ago? was my instant thought.
He managed to rattle off my address super fast and I confirmed it and he tells me that it will be delivered in 15-20 minutes and he was sorry for the wait.
No offer of a discount - delivery was free anyway, since it was over 12�...gee thanks.
Please note that Mama Mia's is about a 20 minutes QUICK-paced walk from my door...so if they're delivering by car - it should take about 5-7 minutes including red lights.
The clock continues to digitally go forward and my friends and I begin to get restless...and hungry.
8:50pm my door bell rings and a nervous looking teen (?) has my pizzas and thanks me after I pay. No coupons, no offer of a discount, no apology for being late on top of being already ridiculously slow/late with delivering my pizza since I ordered it at 6:40pm.
We quickly dig into our pizzas once he's gone and they're hot and fresh.
So, CLEARLY this means they did not even have our pizzas made when I called them and they never called me to ask me about directions or payment methods or anything. No emails or text messages. Thanks for losing my order...and I'm super glad I wasn't hosting a party with YOUR food - because it probably wouldn't have came if I didn't call you.
Mama Mia's - please fix your system so that the automatic email message doesn't threaten me with "we're not going to deliver your pizza until payment is received. Please send money payable to this address" and also your internet banking system too.
And I'm sure I'm not the only one that has to deal with your crappy service and I hope this blog post reaches you - because I think 2+ hours to wait is a heck of a long time considering it only took you 30 minutes to get my order confirmed, make it and deliver it once I called.
"Please make your check or money order payable to:
I went through pizzaonline.fi (blog post is in progress!) and found Mama Mia's and submitted our order at about 6:40pm.
It can take up to an hour to be received, made and delivered - so my goal was to get the food within an hour or so. (No cars to pick it up).
That didn't happen.
Mama Mia's internet banking portion was not working so I was not able to make a payment. I then clicked Cash, Card or Meal Ticket (all in one click) and submitted my order anyway and decided I would email them afterwards that I have both bank card available or cash if necessary. I wrote this in English and Finnish (thanks to a friend who translated) and never got a response.
I figured all was good and my starving self would get fed SOON.
So by 8:17pm with no sign of pizza showing up, I put on my big kid pants and called them.
They confirmed they spoke English and I asked calmly about "Order 86" and that we have not received it, we ordered it awhile ago...I got an email telling me to "ship the payment to their address or the food will not be delivered" and that I have cash or card to pay.
"Oh it's fine - it doesn't matter if you pay either one with delivery!" the man says nervously to me.
Then where is the pizza I ordered over an hour and a half ago? was my instant thought.
He managed to rattle off my address super fast and I confirmed it and he tells me that it will be delivered in 15-20 minutes and he was sorry for the wait.
No offer of a discount - delivery was free anyway, since it was over 12�...gee thanks.
Please note that Mama Mia's is about a 20 minutes QUICK-paced walk from my door...so if they're delivering by car - it should take about 5-7 minutes including red lights.
The clock continues to digitally go forward and my friends and I begin to get restless...and hungry.
8:50pm my door bell rings and a nervous looking teen (?) has my pizzas and thanks me after I pay. No coupons, no offer of a discount, no apology for being late on top of being already ridiculously slow/late with delivering my pizza since I ordered it at 6:40pm.
We quickly dig into our pizzas once he's gone and they're hot and fresh.
So, CLEARLY this means they did not even have our pizzas made when I called them and they never called me to ask me about directions or payment methods or anything. No emails or text messages. Thanks for losing my order...and I'm super glad I wasn't hosting a party with YOUR food - because it probably wouldn't have came if I didn't call you.
Mama Mia's - please fix your system so that the automatic email message doesn't threaten me with "we're not going to deliver your pizza until payment is received. Please send money payable to this address" and also your internet banking system too.
And I'm sure I'm not the only one that has to deal with your crappy service and I hope this blog post reaches you - because I think 2+ hours to wait is a heck of a long time considering it only took you 30 minutes to get my order confirmed, make it and deliver it once I called.
"Please make your check or money order payable to:
Mammamia
Mail your payment to:
Voionmaankatu 34, 40700 Jyv�skyl�
Your order will not ship until we receive payment."
Copied from my E-Mail... nothing like CONFUSING THE CUSTOMER!
Think twice before ordering from Mama Mia's online..although I must say 29 and 30 are really tasty.
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